About us


Pilot500® was first established in 2001 and has continued to evolve in the last 18 years.
Since 2008, Pilot500® has been owned by Global Sales Solutions; a global company based in Paris, owned and led by CEO Eric Luttringer.

The majority of respondents have been in pharmaceuticals & biotech and the approach has been used to audit and optimise 50,000 field force members across 65 different countries.

Pilot500® projects have been implemented in 550+ affiliates in the world.
Experience is building also in pharmaceutical OTC and Animal Health businesses (>5,000 respondents).

The approach is also now being applied in non-pharma (eg FMCG, insurance & IT).

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  • Eric LUTTRINGER is the CEO and owner of GSS, formerly VP Global at IMS Health. Eric is an experienced life sciences executive with a proven track record of building high performance teams and launching new products. He has worked for top-tier US and European organizations, both in Pharma and FMCG companies and has extensive global experience, including general management, sales, marketing, commercial operations, strategic planning, new product assessment and business development.

    Eric is based in Paris, France

  • Raul MADRIGAL is the Global account Director. Raul is results-oriented executive with extensive Commercial experience in advising companies transform their commercial models accumulating experience from different business disciplines including Restructuring & Turnaround, Start-Up, Management Consulting and, most importantly, Commercial Sales Team. He also served as General Manager, Vice-President Sales, Commercial Director, International Sales Director and other roles at various multinational service companies within the Life Sciences and Consulting areas.

    Raul is based in Madrid, Spain

  • Simon GLEDHILL is Senior management consultant with nineteen years of global consulting experience, (ZS Associates) including eleven at partner level, with focus on life sciences clients and international sales and marketing assignments. Business development and leadership of international sales and marketing consulting assignments across over forty markets in Europe, Asia, Australasia, Africa and the Americas. Focus on developing internal client capabilities, multi-country projects and merger integration.

    Simon is Based in London, UK

  • Catherine DURAND-COUCHOUX : Business Intelligence Director.
    Catherine has a strong experience on Business Intelligence, Market Research and Sales Force Effectiveness. She has worked for top European and US Pharma companies. Extensive experience in Marketing, business development, market access.

    Catherine is based in Paris, France

  • Ludovic HACOPIAN is our partner for the MSL Operational Excellence. Ludovic is co-founder and executive coach at The Shaker Company, a consulting and coaching firm specialized in leadership development, transformation projects and operational excellence. Passionate people developer, he advises and coaches senior leaders in shaping their organizations and he designs development programs for middle management. He also leads operational excellence projects, building field capabilities for large and mid-size pharmaceutical companies with a strong expertise in Medical Affairs and MSLs.

    Prior to creating The Shaker Company, Ludovic has been the global head of medical effectiveness and MSL operations for BMS, where he was leading a team of 20 individual delivering operational support for more than 700 field deployed individuals. Before this, Ludovic spent 7 years at the consulting firm Accenture, leading major organizational and digital projects.

    Ludovic brings to his clients a unique mix of consulting skills, corporate experience and his executive coach posture. Beyond skills, he truly believes that performance only comes through human energy fuelled by a sense of purpose.

    Ludovic is based in Paris, France

  • Karsten SCHMIDT: Senior executive consultant in Business Excellence for Life Sciences.
    Karsten has a 20+ years’ experience working in Marketing and Sales as well as Business Excellence roles at affiliate, regional and global levels. He has worked for top European and US Pharma companies. Founder/Managing Director of Xeleratio Consulting GmbH helping Life Sciences companies drive sales performance through innovative Business Excellence methodologies and tools. Extensive experience in Go-to-market strategies and resource allocation as well as field force deployment optimizations.

    Karsten is based in Lucerne, Switzerland

  • Helge FISCHER: Senior executive consultant – specialized in Sales- and Marketing effectiveness & evidence-based consulting for the healthcare industry. Helge is founder & managing director of Fischer & Partners – international healthcare marketing. Helge has extensive experiences in General Management with responsibilities in Germany, UK, Spain and Switzerland as well as senior executive in the EMEA-Region.

    Helge is based in the Frankfurt area, Germany

  • Luc DENIS: Senior executive consultant in Sales and Marketing for FMCG markets. A long experience in Unilever group, mainly in Sales and Marketing divisions . CEO cofounder of CPM in France proposing a new business model based on outsourcing in Sales for major companies in FMCG and others markets. Change management is his core expertise.

    Luc is based in Paris, France

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Join the team

We are always looking for new talent to join the organisation.

If you have senior pharmaceutical Sales, Marketing or General Management experience
or are an established Management Consultant with relevant experience
and a passion for the customer then click here :

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